Thanks for shopping at FAM the Label. 

 

Payment

We work with Mollie, who will guide you safely through your online payment.  Your payment details and credit card information will only be used for the payment and will never be released to other parties. 

You can pay via Bancontact, Maestro, Visa, Mastercard, Apple Pay, PayPal, Belfius Online Banking, ING HomeBANK or KBC/CBC Online.

 

Shipping of your order

Your order will be delivered within 2 to 5 working days after receipt of payment. If you place an order on Friday or over the weekend, your order will be processed on Monday. We don’t ship on national holidays. 

We ship with Bpost and DPD. Both trackable service straight to your door, a pick up point or locker of your choice. You will receive an email with all tracking information.

Free shipping and free exchange apply. 

You are responsible for paying your own return shipping costs. Shipping fees are non-refundable. 

Shipping rates: 

• Belgium / The Netherlands: free shipping
• Rest of Europe: 15 euro

For orders outside of Europe – please contact anais@famthelabel.be

We will not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

 

Exchanging of your order

Please follow the same steps as online returns. If you want to exchange sizes, we offer free return and delivery. 

 

Refunds

You can return any unwanted item up to 14 days after delivery. Please note that the returned item must be send:

• in impeccable condition
• in the original packaging including the tag 
• unworn and unwashed
• complete (including all accompanying items, such as belt etc.)
• accompanied by the original sales invoice (this is your proof of purchase)

We will inspect the returned item and once the return is approved, we will initiate a reimbursement to your chosen payment method within 15 days from the day we’ve received your return package. Items that do not meet these conditions are returned to the customer. 

Returning articles is at your own expense.

Follow these easy steps:

1. Send an e-mail to anais@famthelabel.be to request a return. Mention your order number & reason of return. 
2. Send your package at your own costs with a delivery company of your choice to the following address:
   
   FAM the label
   Ooievaarsnest 16
   9050 Gentbrugge Belgium
   
   
3. Save your shipping receipt – we are not responsible for reimbursement or compensation for any return packages lost in transit. 

 

Didn’t find your answer? Mail anais@famthelabel.be